What we collect. When you contact us or receive services, we may collect your name, contact information (phone, email, address), health-related and social-needs information relevant to the services you request, and your communication preferences.

How we use it. We use this information to provide and coordinate services, follow up on referrals, send appointment reminders and program updates you’ve asked for, and meet our reporting obligations to funders in de-identified or aggregate form.

What we don’t do. We do not sell your information. We may share your information only with trusted partners — such as Coordinated Care Organizations (CCOs) or service vendors — as needed to deliver the services you’ve requested, and as required by law.

Your choices. You may ask to review or update your information, or opt out of non-essential communications, at any time by calling (541) 592-6139 or emailing info@ivfc.org.

SMS terms of service

IVFC offers text messaging related to Health-Related Social Needs (HRSN) services — including appointment reminders, eligibility updates, documentation requests, community event notices, and referrals or resources.

Consent. By providing your mobile number and opting in, you agree to receive these messages from IVFC at (541) 592-6139. Consent is not a condition of receiving services. SMS consent is not shared with third parties.

Frequency & rates. Message frequency varies by your services and preferences. Message and data rates may apply according to your mobile plan.

Opting out & help. Reply STOP at any time to stop receiving messages, or HELP for assistance. You can also call (541) 592-6139.

Questions about these policies? Contact us at (541) 592-6139 or info@ivfc.org, or write to 535 E River Street, Cave Junction, OR 97523.